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Terms and Conditions

Please read the following carefully. By using this website the "user" or "you" agree to the following terms of use.

(1) Ordering

You can order products:

    on this website, or
    by telephoning, or
    by post.

If you have placed your order online, we will email confirmation on receipt.

(2) Customer Service

Should you require advice on any of our products, simply call Freephone 0800 881 5991 (Monday - Friday 9am-5pm) and our knowledgeable staff will be happy to advise you.

(3) Prices

All prices on www.yourhealthy.co.uk are correct at time of publishing.

We also endeavour only to display items which are in stock and can be dispatched quickly. If we are unable to supply a particular item that you have ordered, we may offer a replacement or upgraded item as an alternative, but if this is not to your satisfaction, you may cancel your order. Your order will be refunded the next working day.

You will be able to select your delivery options and costs before you submit your credit card details. If you order offline you will be notified of delivery costs.

Payment must be received in full prior to dispatch of orders.

(4) VAT

Prices include VAT for all UK purchases.

Pricing and VAT outside of the UK

If you order Products from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Now2 Ltd (Distribution) has a policy of charging all customers the same throughout the world, so that the price paid in pounds sterling is the same wherever customers live (except for the cost of delivery). None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

(5) Payment

You can pay by any Visa, MasterCard, Delta, Switch, Solo, AMEX, JCB card or Paypal. To ensure that shopping on-line is secure, your credit/debit details will be encrypted through the [Evalon] payment gateway. Now2 Ltd (Distribution) will not store any credit card details.

The prices displayed on our web site are in British pounds.


(6) Delivery

We aim to dispatch all items within 2-3 days of order receipt, stock permitting. If we are unable to include all items in one delivery, we will only charge you once for postage and packing.

* We cannot be held responsible for delays in receipt of goods due to unforseen circumstances by the carriers.

(7) Overseas Delivery

We are able to despatch orders to overseas addresses. For further details, please call Freephone 0800 881 5991 (Monday - Friday, 9am - 5pm).

(8) Returns Policy

We recommend that you insure the returned items, as we cannot be held responsible for goods whilst in transit to us. Please retain proof of postage.

If you are returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.  Please see the points below for further explanation.

(9) Help and Advice

We are here to help. Whether you want to check availability, get advice or discuss an order you've already placed, we want to make things easy for you. So call us or email us with any queries.

(10) Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from yourhealthy.co.uk

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our brochures or website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

(11) General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

We reserve the right not to provide or fulfil any order that is given in goodwill or otherwise.

(12) Copyright / trademarks / Data Protection

All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, and the selection and arrangement thereof are the property of Now2 Ltd or its suppliers and are protected by UK and international copyright laws.

All software used on this site is the property of Now2 Ltd or itsoftware suppliers and is protected by UK and international copyright laws. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

Any personal information collected on this site will solely be used to complete your order. Personal information collected during your order will not be sold or used by ourselves or any third party in accordance with the UK Data Protection Act 1998.

We do pass on telephone details to our delivery companies to assist when there are delivery issues.

(13) Complaints

If, for any reason, you should wish to make a formal complaint please select one of the following:

Email: sales@yourhealthy.co.uk
Telephone:0800 881 5991

Write to: Customer Services Manager, Now2 Ltd (Distribution), Omega House, Cornford Road, Blackpool, FY4 4QQ.

You can write to, email us or telephone us.

Your Healthy
Omega House
Cornford Road
Blackpool
FY4 4QQ
sales@yourhealthy.co.uk
Tel: 0800 881 5991

Helpdesk